Possible Causes
- Batteries (should be a good brand, not rechargeable)
If you recently changed the batteries, please do a reboot. On the bottom of the front panel of the lock, there is a reboot button next to the micro USB port. Push and hold the button with something small like a paperclip for a few seconds until you see the lock turn off and then back on.
*Please note this does not erase your lock settings (only factory reset does that).
- Installation
Test from the keypad - Please do these with the door swung open
- Test 1 - Long press any key on the keypad for 1-2 seconds and release. The lock should lock
- Test 2 - On the keypad, enter the code you created and the # symbol, and the door should unlock.
If these did not work, please consult your installation guide. There is a step that was missed.
The most common steps we see missed are the thumb turn, with the lock in the unlocked position it should be lined up like the picture
The handing switch - look at the inside of your door, what side is the lock on. Put the switch to match.
The rotation shaft, you must have one in place to turn the lock when the motor is engaged.
- Environment and Impact Issues
There are times that a door may have adjusted due to seasonal weather (some wood doors) or use. Checking the screws on the faceplate, and testing the lock with the door open. Check the strike plate or simply reinstall the lock to ensure it is all seated properly.
- Motor issues (uncommon)
Open the lock, and remove the rotation shaft. With the batteries in operate the lock and check if the screw area is turning. If not, send a video so we can investigate further.
If you are not able to resolve the issue, please send in a video showing the interior portion of the lock, with the door swung open and trying to complete tests 1 & 2 above to support@alfredinc.com for further help.
Comments
2 comments
For anyone else having problems, this is what happened to me:
The thing that did NOT work was locking from the outside or locking from the app.
It was still possible to manually lock and unlock using the turn dial on the inside.
It was still possible to unlock from the outside using the PIN code and it was possible to unlock using the app.
However, when unlocking the door it did not give the usual two beep chime.
The app was showing the batteries still had about 40% power so I did not try changing them immediately, but once I did change them there was a new symptom.
Now, with batteries at 100%, when I unlocked the door (either manually, with PIN or with the App) an alarm would sound for several seconds and my phone showed a 'malfunction warning' notification. After going into the app and finding the list of notifications (under 'Activities') it more specifically said 'Mechanical failure'.
I took the back off and adjusted the turning pin and made sure it was more securely in place and that fixed everything.
I think what had happened was - through a combination of cold weather causing the door to stick slightly, and us pushing and banging the door to try and loosen things - we had caused the turning pin mechanism to be slightly out of place.
Without the 'mechanical failure' message after I had put in new batteries I would likely still be trying to reset to factory settings, or re-install the app as I did multiple times.
Won't lock without giving the door that extra little tug , striker is fine , batteries are new, regardless if using the app or manual locking .... the lock gets to a point and needs that extra turn to fully be locked . It's like there's a tight spot just as it locks
Please sign in to leave a comment.