Where can I order replacements for lost parts? Blair April 10, 2019 19:44 Updated Please contact the retailer from whom you purchased the lock, or contact us directly at firstname.lastname@example.org. Related articles Can I change the backset on the Alfred DB series? How do I restore my Alfred DB series to factory settings? How do I pair my lock with the Alfred app? Comments 0 comments Please sign in to leave a comment.